Monday, March 25, 2013

OTRS - Open source Ticket Request System / Complaint logs Tracking Software

Customize web based OTRS:

If you have any issue in opening a software of any system problems, just log in to the OTRS to register your complaint.

For large scale companies with 200+ or 300+ computers managing complaint is a cumbersome task.

To maintain complaint logs and also to track the repetition times, there needs to be a software which should track the ticket raised and whether it is resolved or not ?.

OTRS from WHBS allows the user to raise the complaint and to track the resolving status of it online.

OTRS not meant only for the factories but also for the e-learning companies or any company which are into the quality checking of software and multimedia products.

The error count in each quality cycle will be quantified along with the issue level to monitor the performance of both the quality reviewer and also the developer.

Take a screenshot, mark and comment the error, then upload it for resolving.

While attending, the third eye will know about the status of the report, whether it is resolved or still pending. 

For more information, Click

About WHBS:

White House Business Solutions is a leading edge learning and training technology provider to Corporations, Universities, Schools, Educational publishers and Government Institutions.

Since year 2000, WHBS 's unified framework and the products built around it has powered some of the world's best digital learning, assessment and talent management programs. 

We have a team of over 200 full time associates based in India with a global clientele.

Our solutions also include m-learning products, custom course-ware development, multi platform content authoring tool and services around popular open source systems.

Some Quick Facts about us:

*    Working relationship with companies across the globe.

*    Over 30+ active client engagements;1millions man hours of experience in developing e-content.

*  Ranked Top service providers with over a decade's  experience in International Markets; Zero defect tolerance policy.

For more details,

Phone:  +91 44 2561 9113 / 9111 / 9000