you have any issue in opening a software of any system problems, just
log in to the OTRS to register your complaint. For large scale companies
with 200+ or 300+ computers managing complaint is a cumbersome task.
maintain complaint logs and also to track the repetition times, there
needs to be a software which should track the ticket raised and whether
it is resolved or not. OTRS from WHBS allows the user to raise the
complaint and to track the resolving status of it online.