Thursday, May 17, 2012

Open Source Ticket Request System / Complaint Management Software

WHBS has successfully mastered in customizing the OTRS in its factories to track the progress of the queries submitted. White House, a parent company of WHBS, is in industry for about 50 years now. Being a leading garment/textile manufacturer, it has a long list of clients like Timberland, DKNY, Billabong, Oxbow, Zara, Diesel, CFK etc., 

Recently, the current Complaint Management System has been upgraded with the OTRS to record and track the enquiries/reports from the factories in and around Chennai/India.

Dubbed as Complaint Management System, [CMS] it serves as a platform to give instant alerts through mails, whenever a problem is reported, thereby ensuring that the solution is provided instantly without any time delay. 

With their successful real time installation, working and maintenance experience, WHBS can provide any enterprise, corporate or government agencies to implement the OTRS or Complaint Management System in their premises.

OTRS or CMS has a structured workflow environment which enables each and every problem to get individual attention to it. WHBS undertake the installation, training and maintenance(if required) of OTRS or complaint management system with its vast pool of specially trained custom program developers.

For more details, Click here 
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About  WHBS:

White House Business Solution is a leading edge learning and training technology provider to Corporations, Universities, Schools, Educational publishers and Government Institutions. 

Since year 2000, WHBS 's unified framework and the products built around it has powered some of the world's best digital learning, assessment and talent management programs. We have a team of over 200 full time associates based in India with a global clientele.

Our solutions also include M-learning products, custom course-ware development, multi platform content authoring tool and services around popular open source systems.

Some Quick Facts about us:

§   Working relationship with  companies across the globe.

§  Over 30+ active client engagements; 1millions man hours of experience in developing e-content.

§ Ranked Top service providers with over a decade’s experience in International markets; Zero defect tolerance policy.

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